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Shipping Policy

Processing Time

We strive to process and ship all orders as quickly as possible. Typically, orders are processed and shipped within 72 working hours from the time of order confirmation. Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.

Estimated Delivery Time

Once shipped, orders are expected to be delivered within 7 to 10 days, depending on the delivery location and courier service availability. Please note that delivery times may be affected by factors such as weather conditions, public holidays, or local delivery restrictions.

Shipping Methods & Partners

We use reliable courier and logistics partners to ensure the safe and timely delivery of your order. The specific courier service used may vary depending on the destination.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you confirm your order. Any additional charges such as customs duties or taxes (if applicable) will be the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to track the status of your delivery in real time.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery timeframe, please contact our support team for assistance. In the rare event that an order is lost during transit, we will work with the courier service to resolve the issue and arrange for a replacement or refund as necessary.

International Shipping

At this time, we [do/do not] offer international shipping. If international shipping is available, additional shipping time and charges may apply depending on the destination country.

Incorrect Address or Failed Delivery

Please ensure that the shipping address provided at checkout is accurate. If an order is returned due to an incorrect address or multiple failed delivery attempts, the customer may be responsible for additional shipping fees for re-delivery.

Damaged or Missing Items

If you receive a damaged product or if an item is missing from your order, please contact us within 48 hours of delivery with photos of the damaged product or packaging for resolution.

Changes to This Privacy Policy

We may update this Shipping Policy from time to time, and any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us via email at contact@glutalondon.com, phone at 9332922231, or by visiting our office at 27 GNPC Road, Ranaghat, WB - 741201, India.